HFN NOC Notifications
https://www.highlandsfibernetwork.com/support/status/
Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old.en-usCopyright 20242024-03-28T19:12:34+01:00support@hfnservices.comHFN NOC NotificationsPotentially Service Affecting Issue - 2024-03-19 10:39:34
https://www.highlandsfibernetwork.com/support/status/?pid=1852
Our administrators have been alerted to a potentially service affecting issue affecting a device in our Blakely Hall datacenter. Updates will be posted here as more information is available.
UPDATE 10:45 AM - This issue has been resolved. If you are experiencing an interruption to your service, please contact support.https://www.highlandsfibernetwork.com/support/status/?pid=1852Scheduled Maintenance: (Thursday, March 14) Core Router Maintenance UPDATES - 2024-03-14 05:12:40
https://www.highlandsfibernetwork.com/support/status/?pid=1848
****UPDATE 12:01 AM - We are starting the scheduled maintenance on core networking gear. We will update this notification when the maintenance is complete.
****UPDATE 05:00 AM - The scheduled maintenance is complete. If you have any issues, please contact us at (425) 427-0999 or email us at support@hfnservices.com.
Thank you,
HFN https://www.highlandsfibernetwork.com/support/status/?pid=1848Possible VOIP Service Affecting Issue: 2024 03 07 - 2024-03-07 05:37:49
https://www.highlandsfibernetwork.com/support/status/?pid=1837
12:56 AM PST: One of our upstream carriers is currently experiencing instability, which may affect VOIP service. HFN is working to identify the root cause. There is no ETR at this time. Further information will be posted here as it becomes available.
05:30: The issues with the upstream carrier are over, and VOIP service should remain unaffected. Please contact us at support@hfnservices.com or (425) 427-0999 if you have any issues.
Thank you,
HFN https://www.highlandsfibernetwork.com/support/status/?pid=1837Scheduled Maintenance: (Thursday, March 7) Ring Maintenance UPDATES - 2024-03-07 00:53:19
https://www.highlandsfibernetwork.com/support/status/?pid=1836
****UPDATE 03/07 12:01 AM - We are starting the scheduled maintenance on our network ring. We will update this notification when the maintenance is complete.
****UPDATE 03/07 12:47 AM - The scheduled maintenance on our network ring is complete. If you are experiencing any connectivity issues, please contact support at (425) 427-0999 or by email at support@hfnservices.com.
Thank you,
HFN https://www.highlandsfibernetwork.com/support/status/?pid=1836Network Connectivity Issue - 2024-03-03 11:33:17
https://www.highlandsfibernetwork.com/support/status/?pid=1833
Administrators have been made aware of an issue in an isolated section of our networks that was receiving errors. All parts have been replaced and all systems have been stabilized.
If you are experiencing any connectivity issues, please contact support at (425) 427-0999 or by email at support@hfnservices.com.
Thank you,
HFN https://www.highlandsfibernetwork.com/support/status/?pid=1833Possible Service Affecting Issue – Resolved - 2024-02-28 16:18:17
https://www.highlandsfibernetwork.com/support/status/?pid=1830
UPDATE 4:15 PM: Technicians have resolved the issue. If you are experiencing an interruption to your service, please contact support
HFN is aware of a potentially service affecting issue on our network. Technicians are investigating.
Thank you,
HFNhttps://www.highlandsfibernetwork.com/support/status/?pid=1830