https://www.highlandsfibernetwork.com/support/status/ Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2023 2023-05-30T09:54:44+01:00 support@hfnservices.com HFN NOC Notifications https://www.highlandsfibernetwork.com/support/status/?pid=1651 HFN has detected an issue with one of our network devices. Residents of 1050 10th ave may experience an issue with their service. Administrators have been dispatched to investigate the cause. UPDATE: Repairs have been postponed until business hours due to building access constraints UPDATE 5/19/23 9:19 AM PDT: Technicians have been dispatched to diagnose and repair the impacted equipment. There is no ETR at this time. UPDATE 5/19/23 10:35 AM PDT: Technicians have identified and fixed the issue. If you are still experiencing issues, please contact support at (425) 427-0999 or by email at support@hfnservices.com. https://www.highlandsfibernetwork.com/support/status/?pid=1651 https://www.highlandsfibernetwork.com/support/status/?pid=1644 At 0855 this morning, administrators have identified a issue with our shared hosting cluster, Administrators are investigating. *** UPDATE 11:15 AM - Administrators identified the cause as a power failure. Services are coming back online now. If you are still experiencing issues, please contact support at (425) 427-0999 or by email at support@hfnservices.com. https://www.highlandsfibernetwork.com/support/status/?pid=1644 https://www.highlandsfibernetwork.com/support/status/?pid=1640 ****UPDATE 12:01 AM - We are starting the maintenance on one of our ring routers. We will update this notification when the maintenance is complete. ****UPDATE 12:30 AM - The scheduled maintenance on one of our ring routers is complete. If you are experiencing any connectivity problems, please contact support at (425) 427-0999 or by email at support@hfnservices.com. Thank you, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1640 https://www.highlandsfibernetwork.com/support/status/?pid=1639 11:58 AM PDT - Admins have identified a power event that may be causing some residences to have limited or no Internet access. Admins have been dispatched to identify any issue. We will update this notice as information becomes available Thank you, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1639