HFN NOC Notifications https://www.highlandsfibernetwork.com/support/status/ Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2023 2023-01-29T03:42:39+01:00 support@hfnservices.com HFN NOC Notifications Partial Service Affecting Outage in Issaquah – RESOLVED - 2023-01-27 19:12:38 https://www.highlandsfibernetwork.com/support/status/?pid=1585 Highlands Fiber Network is aware of an current service affecting outage to an partial section of our network. Administrators are currently investigating the situation. We will update this notification as soon as further information becomes available. ****UPDATE 07:12 PM - HFN encountered a disruption for residents served out of the Blakely Hall data center due to a core network issue at approximately 5:29 PM. Technicians immediately began troubleshooting the issue to restore service, and services were restored at approximately 6:33 PM. Residents served out of other locations were not affected by this event. HFN takes these events very seriously, and technicians continue investigating the cause and are planning maintenance windows to conduct further testing. If you are still experiencing a disruption, please contact support at (425) 427-0999 or by email at support@hfnservices.com. https://www.highlandsfibernetwork.com/support/status/?pid=1585 Scheduled Maintenance: (Thursday, January 26) HFN Emergency Maintenance UPDATES - 2023-01-26 02:10:19 https://www.highlandsfibernetwork.com/support/status/?pid=1584 ****UPDATE 12:01 AM - We are starting the Emergency Maintenance on critical infrastructure. We will update this notification when the maintenance is complete. ****UPDATE 02:06 AM - The planned maintenance has finished. If you notice any issues now that the maintenance is over, please contact at (425) 427-0999 or by email at support@hfnservices.com. https://www.highlandsfibernetwork.com/support/status/?pid=1584 Scheduled Maintenance: (Tuesday, January 24) Core Network maintenance UPDATES - 2023-01-24 07:39:29 https://www.highlandsfibernetwork.com/support/status/?pid=1580 ****UPDATE 04:00 AM - The planned maintenance has finished. If you notice any issues now that the maintenance is over, please contact at (425) 427-0999 or by email at support@hfnservices.com. https://www.highlandsfibernetwork.com/support/status/?pid=1580 Scheduled Maintenance: (Thursday, January 12) Upstream Carrier Maintenance UPDATES - 2023-01-12 04:41:15 https://www.highlandsfibernetwork.com/support/status/?pid=1576 ****UPDATE 12:01 AM- We are starting the scheduled maintenance on an upstream carrier. We will update this notification when the maintenance is complete. ****UPDATE 04:00 AM - The planned maintenance has finished. If you notice any issues now that the maintenance is over, please contact at (425) 427-0999 or by email at support@hfnservices.com. Thank you, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1576 Possible Service Affecting Outage Marion Lane / Magnolia Street - 2023-01-10 12:42:42 https://www.highlandsfibernetwork.com/support/status/?pid=1574 UPDATE 12:42 PM: This issue has been resolved. If you continue to experience unusual service, please contact support at (425) 427-0999 or by email at support@hfnservices.com. There is possible equipment failure that may cause service disruption to some customers in the area of Marion Lane and/or Magnolia Street. Technicians are en route to investigate. There is no ETA at this time. This notice will be updated as more information is available. Thank you, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1574 Possible Service Affecting Outage Power Failure in Issaquah - 2023-01-04 20:15:38 https://www.highlandsfibernetwork.com/support/status/?pid=1570 Highlands Fiber Network is aware of a power event affecting some customers as a result of the inclement weather. Administrators are currently investigating and we will update this notification with further information. ****UPDATE 8:15 PM - Administrators reviewed all services and did not identify any system faults following the power event. If you are continuing to experience issues following a reboot of your device, please contact support. https://www.highlandsfibernetwork.com/support/status/?pid=1570