HFN NOC Notifications https://www.highlandsfibernetwork.com/support/status/ Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2019 2019-02-23T18:02:55+01:00 support@hfnservices.com HFN NOC Notifications Scheduled Network Maintenance – 02/21/2019 - 2019-02-21 02:22:10 https://www.highlandsfibernetwork.com/support/status/?pid=1074 Scheduled network maintenance is beginning. *UPDATE* - 02:25AM: Scheduled network maintenance has been completed. https://www.highlandsfibernetwork.com/support/status/?pid=1074 VOIP Outage - 2019-02-18 10:08:43 https://www.highlandsfibernetwork.com/support/status/?pid=1072 2/15/19 10:39AM - Our main upstream VOIP carrier is having trouble, calls are failing over to back up carriers but could take a much longer time than usual to connect. This does not affect inbound calls. The carrier is actively working on the issue 2/15/19 1:53PM - Outbound call issues have been resolved. Please let us know if you continue to experience any issues. https://www.highlandsfibernetwork.com/support/status/?pid=1072 (Resolved) – Power Outage HFN/Issaquah Area - 2019-02-08 19:53:10 https://www.highlandsfibernetwork.com/support/status/?pid=1068 We are currently experiencing a loss of power in the highlands/Issaquah area. We are monitoring the situation closely and will provide further updates as they come available. Update: Latest update we have from Puget Sound Energy, "Start time: 02/08 06:08 PM Est. restoration time: 02/08 08:30 PM Status: Waiting for repairs" You can follow the outage map here: https://www.pse.com/outage/outage-map Update: Power has been fully restored. Internet communications should have returned to normal. If you're still having Internet issues please call us. https://www.highlandsfibernetwork.com/support/status/?pid=1068 Field Technicians - 2019-02-04 08:38:09 https://www.highlandsfibernetwork.com/support/status/?pid=1066 Due to the weather, the field technicians in HFN will not be working. If you need assistance, please call support @ (425) 427-0999 or email us at support@hfnservices.com. Thanks, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1066 Support lines will be down for maintenance - 2019-02-01 23:59:05 https://www.highlandsfibernetwork.com/support/status/?pid=1065 8:30pm We are performing maintenance on systems which affect our support phone lines between 8:30pm Pacific and Midnight. This process should take between 2 and 3 hours. If you need assistance during this period please email support@hfnservices.com . Thank you. Update: This work has been completed, thank you for your patience. https://www.highlandsfibernetwork.com/support/status/?pid=1065