HFN NOC Notifications https://www.highlandsfibernetwork.com/support/status/ Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2021 2021-07-25T05:03:48+01:00 support@hfnservices.com HFN NOC Notifications Non Service Affecting Network Maintenance 7/22/2021 - 2021-07-22 02:18:57 https://www.highlandsfibernetwork.com/support/status/?pid=1374 On Thursday, July 22nd,from 12:01 AM PDT until 05:00 AM PDT, HFN engineers will be performing network maintenance. This maintenance is not expected to be service affecting; however, customers may experience some latency as routes converge around the maintenance. If you experience any unusual service during this maintenance window please contact support. Thank You ****UPDATE 12:01 AM - We are starting the scheduled network maintenance. We will update this notification when the maintenance is completed. **UPDATE 2:27 AM ** Network Maintenance has been completed. https://www.highlandsfibernetwork.com/support/status/?pid=1374 Service Affecting Outage 07/17/2021 - 2021-07-17 17:49:09 https://www.highlandsfibernetwork.com/support/status/?pid=1375 5:21PM PT: Administrators are currently investigating a network event that is impacting some customers. There is no ETR at this time. *UPDATE* 5:43PM PT: Administrators have resolved the issue. If you are still experiencing issues with your service, please contact support. https://www.highlandsfibernetwork.com/support/status/?pid=1375 Service Affecting Network Maintenance 7/9/2021 12:30 PM - 2021-07-09 13:48:37 https://www.highlandsfibernetwork.com/support/status/?pid=1372 Engineers will be performing service affecting emergency network maintenance from 12:30 PM to 1 PM Friday 7/9. Users may experience up to 15 minutes of little-to-no connectivity. If you continue to experience unusual service after this, please contact support. 1:40 PM UPDATE: This work has been completed. If you experience any issues, please contact support. https://www.highlandsfibernetwork.com/support/status/?pid=1372 2021 06 28 Puget Sound Energy Outage Issaquah Highlands - 2021-06-28 19:05:03 https://www.highlandsfibernetwork.com/support/status/?pid=1368 5:57PM PDT - A small number of our network devices in the Issaquah Highlands are currently affected by the PSE outage in the area. This may cause some loss of connectivity until power is restored. PSE has reported no ETR at this time. UPDATE: 7:04PM PT: Power has been restored to our equipment. If you are still experiencing service issues, please contact support. https://www.highlandsfibernetwork.com/support/status/?pid=1368 Puget Sound Energy Power Outage - 2021-06-27 17:07:00 https://www.highlandsfibernetwork.com/support/status/?pid=1367 2:00PM PT: Some of our devices are being affected by a power outage in the area. This may cause some loss of connectivity until power is restored. There is no ETR from PSE at the moment. UPDATE: 2:52PM PT: PSE states a ETR of 4:00PM PT. UPDATE: 4:11PM PT: PSE states a new ETR of 6:00PM PT. UPDATE: 5:05PM PT: Power has been restored to our equipment. If you are still experiencing service issues, please contact support. https://www.highlandsfibernetwork.com/support/status/?pid=1367 Support Phone Lines Down - 2021-06-25 16:10:16 https://www.highlandsfibernetwork.com/support/status/?pid=1366 Beginning at approximately 3:20 PM PDT, HFN experienced some internal system issues which temporarily caused support contact numbers to not connect. The issue has been resolved and support lines are back up, however, please expect a higher than normal call volume as HFN works to resolve all issues. Thank You https://www.highlandsfibernetwork.com/support/status/?pid=1366