HFN NOC Notifications https://www.highlandsfibernetwork.com/support/status/ Outage notifications and other relevant announcements for the Highlands Fiber Network. Limited to the 10 most recent events less than 30 days old. en-us Copyright 2020 2020-01-24T13:12:21+01:00 support@hfnservices.com HFN NOC Notifications Scheduled Network Maintenance 2020 01 09 - 2020-01-15 15:51:27 https://www.highlandsfibernetwork.com/support/status/?pid=1179 We will be installing new border routers in the Westin Building starting at Midnight. This is expected to be non-service affecting. *Update: This maintenance has been completed. HFN support@hfnservices.com https://www.highlandsfibernetwork.com/support/status/?pid=1179 Inclement Weather Advisory Field Technicians - 2020-01-13 10:50:34 https://www.highlandsfibernetwork.com/support/status/?pid=1182 Due to inclement weather conditions and for the safety of our staff, we have elected to send our field technicians home early. Our customer support staff will still be available to help over the phones or email. We will monitor the situation as the week unfolds and send updates on our schedule as needed. We do apologize for any inconvenience this may cause. If you need assistance, please call support @ (425) 427-0999 or email us at support@hfnservices.com. Thanks, HFN https://www.highlandsfibernetwork.com/support/status/?pid=1182 Network performance impacted - 2020-01-12 21:17:46 https://www.highlandsfibernetwork.com/support/status/?pid=1181 There is an impact to network performance. Network admins are presently working to identify and repair. Update Sat. 6:06pm - Yesterday evening there was a major fiber cut that forced us to switch network traffic to our backup connection. Work has been ongoing by the carrier since 5pm yesterday to repair that fiber. They anticipate full restoration sometime this evening. Update Sun. 12:38pm - Carrier is still working on restoring all fiber splices. No current ETR for full ring redundancy. All services are currently functional on the backup path. Update Sun. 9:16pm - Full ring redundancy has been restored. https://www.highlandsfibernetwork.com/support/status/?pid=1181 Network Outage 2020 01 05 - 2020-01-05 03:37:58 https://www.highlandsfibernetwork.com/support/status/?pid=1176 We are aware of the network connectivity issues some of our customers are experiencing. Admininstrators are working to restore services. There is not an ETR currently. We will update this notice as information becomes available. 03:36AM Update - We are starting to see recovery on our network. If you continue to experience connectivity issues please reach out to our support. HFN support@hfnservices.com https://www.highlandsfibernetwork.com/support/status/?pid=1176