Selling your home?

Get some tips on HFN.

Need Assistance?

The HFN Customer Support Center is available 24 hours a day, 7 days a week. Call customer service at (425) 427-0999, or email customer service at and we’ll be happy to assist you.

A New Year Of Upgrades

January 25, 2023

A new year brings with it plans for a better future. Highlands Fiber Network is in heavy planning for the future. Efforts continue a pace on moving the entire network to a more modern infrastructure as technicians are actively replacing the older multi-mode fiber network areas with single-mode fiber. In addition, HFN has been actively looking at additional upgrades to network electronics and infrastructure planned to start later this summer. And the Home Support team of technicians has been busy servicing residents across the highlands while also installing and assisting with home tech upgrades.

Continue Reading

Home Security

November 16, 2022

Without adequate security implementation, your home network security can become vulnerable to hacking. In this article, we explore a few ways in which you can increase your home internet security.

Continue Reading

Update On The Latest Work Being Done On Your Highlands Fiber Network

June 22, 2022

Following our update two weeks ago, network engineers have continued maintenance activities on core HFN electronics and core network equipment. During some of the more recent maintenance periods, engineers found, isolated, and made corrections to a small number of malfunctioning devices that have been causing some network issues over the last few months. These changes resulted in a better experience for users and allowed for the next step in network upgrades to begin.

Continue Reading

Highlands Fiber Network Update

June 09, 2022

You may have noticed a brief impact while using the Highlands Fiber Network Wednesday, June 8th. At approximately 4 PM there was a 4-5 minute disruption for HFN users resulting in increased latency or connection loss. All services were restored at 4:05 PM. Network administrators were immediately made aware and acted to recover core network services caused by a failure of a core network switch. Due to an active investigation and isolation of other core network hardware, redundant systems did not engage as expected. Following this event, earlier this morning, an additional maintenance event was added to the schedule to investigate and reset core switch equipment. This work occurred this morning from 12 AM to 3 AM during HFN’s weekly maintenance window. We apologize for any effect this had on your service.

Continue Reading

HFN Continues Infrastructure Upgrades

March 02, 2022

Over 20 years ago, master developer Port Blakely designed Highlands Fiber Network’s (HFN) network architecture to create an open network where users could see their neighbor’s devices and participate in online gatherings like LAN parties. Over time, this architecture has proven increasingly problematic as it exposes many residents to problems created by misconfigured or malfunctioning equipment on the network. HFN monitors the network to identify common signatures of these problems and attempts to isolate (turn off) the offending resident or device until the issue is resolved. HFN has also continued to investigate rearchitecting the network to eliminate these issues; however, the solutions are costly and inconvenient to customers as these solutions would require in-home equipment upgrades.

Continue Reading

HFN Connectivity Challenges

February 28, 2022

The HFN network architecture was designed over 20 years ago when the earliest Issaquah Highlands homes were being built. At that time, the founders wanted an open network where neighbors could see each other’s devices and participate in things like “LAN parties.” This architecture has proved to be increasingly problematic over time as it exposes many residents to problems created by misconfigured or malfunctioning equipment on the network. To mitigate this, we have monitoring to identify common signatures of these problems and attempt to isolate (turn off) the offending resident, or device, until the issue is resolved. We have also continued to investigate rearchitecting the network to eliminate these issues, but all of the solutions previously investigated have required replacing the portal in each resident’s home, which would be very expensive, not to mention inconvenient.

Continue Reading

Connecting Holiday Tech

December 16, 2021

The holidays bring all sorts of new, helpful technology and home devices to personal networks. New innovative devices become available every day, including new Wi-Fi mesh systems, security systems, and other cloud devices. Understanding how best to integrate these new devices into your home network is essential. It is also important to understand how best to connect these devices to your Highlands Fiber Network (HFN) connection so they don’t cause an issue with your Internet connection.

Continue Reading

HFN Network Status Update

April 09, 2020

As you may have noticed on Thursday, the Highlands Fiber Network experienced some disruptions in Internet service. In addition, an interruption occurred early that morning while network engineers were conducting planned maintenance. HFN wanted to share with you further details on what occurred and information on why services were impacted.

Continue Reading